Project & Vendor Management
Governance and coordination that keep CMOs, CROs, depots, and couriers aligned and accountable.
Most clinical supply problems are coordination problems: handoffs that slip between a packaging CMO, a depot network, and a courier no one is actively managing. Bensen Solutions acts as the single accountable owner who holds those partners to scope, SLA, and timeline.
We run vendor selection and onboarding, then govern the relationships with the cadence, metrics, and escalation paths that keep a program moving without surprises.
What this engagement includes
Vendor selection & RFP
Requirements definition, RFP management, capability and quality assessment, and contract/SOW negotiation support.
SOW & SLA governance
Clear statements of work and service levels, with the metrics and review cadence to enforce them.
CMO / CRO oversight
Hands-on oversight of packaging, labeling, and distribution partners through setup, execution, and release.
Cross-functional coordination
Alignment across clinical operations, regulatory, quality, and logistics so decisions don't stall between functions.
Budget & timeline control
Integrated timelines, budget tracking, and change control that surface risk early instead of at the deadline.
Risk & issue management
Proactive risk registers, mitigation plans, and a defined escalation path when issues do arise.
How we work
- 1
Define the need
We map the work, the dependencies, and the partner capabilities the program actually requires.
- 2
Select & onboard
We run a structured selection, then onboard vendors against clear SOWs and service levels.
- 3
Govern & coordinate
We run the operating cadence — status, metrics, escalations — that keeps every partner accountable.
- 4
Review & improve
We score vendor performance and feed it back into the relationship and the next program.
What you can expect
- One accountable owner across all program vendors
- Fewer dropped handoffs between partners
- Earlier visibility into schedule and budget risk
- Vendor performance measured, not assumed
Frequently asked questions
- How do you select a pharmaceutical supply vendor?
- We start from the program's real requirements, run a structured RFP, and assess candidates on capability, quality systems, capacity, geographic fit, and track record — not price alone — then lock expectations into a clear SOW and SLA before work begins.
- What is an SLA in clinical supply?
- A service level agreement (SLA) defines the measurable performance a vendor commits to — turnaround times, accuracy, temperature compliance, on-time delivery — and the review cadence and remedies if those levels aren't met. It turns vague expectations into enforceable metrics.
- Can you manage vendors we've already selected?
- Yes. We frequently step into existing programs to govern incumbent CMOs, depots, and couriers — establishing the oversight cadence, metrics, and escalation paths that may have been missing, without forcing a vendor change.